We "stopped" by Jack's Dog Farm not planning to purchase a puppy, however, when we laid our eyes on 3 little chocolate labs, I was smitten.
And you can see from my photo of Jack Henry, he is totally adorable!
The kennels that the dogs were kept in were very clean, all had fresh paper and fresh water. There were German Shepherds (adorable!!) and many other breeds (they are known for their Jack Russell terriers I later found out).
Jeremy came out to help us almost immediately. He was very kind and helpful and didn't pressure us in anyway. (Like we needed any extra help - we knew we were doomed as soon as we held the first puppy!).
I did notice a bit of a cough and Jeremy sent us home with meds just in case. Jack Henry came with papers and had already received the vaccinations that were due.
Once we got home, I became concerned about the cough. We'd just lost our dog Diablo unexpectedly, and I had "new mom" syndrome and panicked because of the recent loss of Diablo so I took him to our vet, Ark Animal, which happens to be the same vet Jeremy uses. They put Jack on a round of antibiotics and when I called Jeremy to let him know, he paid for the whole vet bill and was very very professional and kind. We later heard from many friends that new puppies and or rescues they'd gotten from either other breeders or shelters often had the same thing. I met other people who'd bought their dogs there and 2 had dogs that were fabulously healthy, awesome dogs, and one person said her puppy had been sick but that they also took care of the vet bills and now her Boxer is happy healthy and wonderful.
When I talked to Jeremy after Jack went to the vet, he gave me the name and number of a person who had bought a puppy from the same litter a few days before, in case I wanted reassurance. I think, it's not unreasonable to expect that a new puppy from any breeder might not be in tip top health - crap happens! What SHOULD be expected is for the business to work with the customer to remedy the situation - which Jeremy at Jacks Dog Farm absolutely did. Keep in mind too, if you call someone to complain and start off the conversation with a bad attitude, it doesn't help the situation. You should expect to be treated the same way you are treating the other person.
After I got home, I did some research on Jacks Dog Farm and read some horribly written reviews - I know animal people are passionate and sometimes over the top - and I think that Jacks might have been targeted by these crazy over the top people - and from the way they can barely piece a sentence together, I find it hard to believe they can afford to pay for a pure bred dog.
If you are thinking about going to Jack's Dog Farm, please, just stop by and see for yourself!
Also, Jack Henry's temperament is AWESOME! Every time we take him out (to kids soccer games/field hockey/the park) - everyone compliments how laid back and easy going he is!
We're so happy with him and I give Jack's Dog Farm 5 Stars for such a wonderful dog and 5 Stars for the way they handled our situation.